General Information

What areas do you serve?
We serve Toronto, Mississauga, Markham, Richmond Hill, Brampton, Oshawa, Vaughan, and other locations within a 550 km radius from Toronto.
What are your hours of operation?
Crunch Courier operates from 5 AM to 6 PM daily. However, customers can schedule deliveries 24/7 through our booking system. Learn more about our availability on our homepage.
How do I place an order with Crunch Courier?
Orders can be placed directly through our website using our simple and efficient online booking system. Start your order by visiting our homepage.
Who can I contact if I have issues?
For any issues, please contact us by phone at 647-928-2583 or by email at delivery@crunchcourier.ca. Our customer service team is ready to assist you. For more details, visit our Rates page.
What is the top priority for Crunch Courier?
Our highest priority is to ensure the safety, security, and timely delivery of your packages. Learn more about our commitment on our homepage.

Delivery Options and Timings

How quickly can Crunch Courier deliver my package?
We offer multiple delivery options based on urgency:
  • Direct Rush: Delivered within 1 to 3 hours. Can be booked until 6 PM.
  • Same Day Delivery: Delivered by the end of the day. Cutoff time: 2 PM.
  • Next Day: Delivered the following day. Cutoff time: 6 PM.
  • Toronto to Montreal: Book before 12 PM (noon) for next-day delivery.
Can I request a delivery during specific time slots?
Yes, we offer the option to request specific time slots for deliveries. This feature is available exclusively for our Direct Delivery service. To request a preferred pickup and drop-off time, please specify your desired time when booking. Unfortunately, this option is not available for other service types.
Can I schedule deliveries for a future date?
Yes, you can schedule deliveries for a future date using our scheduling system. Simply select the date, time, and the service type when making your booking.
How do I place a rush order?
To place a rush order, use our online booking system to get an instant quote and select Direct Delivery for the fastest delivery (1 to 3 hours). Visit our Rates page for more details.

Pricing and Payment

How much does Crunch Courier charge per package?
Pricing varies based on the package size, weight, distance, and other factors. You can easily get an instant quote using our online pricing tool available on the homepage.
What payment methods do you accept?
We accept credit cards, debit cards, and e-transfers. Please note, we do not accept cash.
How can I make payment for my delivery?
You will receive an email with a secure Square Invoice payment link, allowing you to make payment conveniently online.
Do you offer any discounts for regular customers or bulk deliveries?
Yes, we offer discounts for regular customers and bulk deliveries. If you use our service frequently or have a large number of deliveries, please contact us at Ann@crunchcourier.ca to discuss custom pricing options and discounts.

Package Details

What kind of packages does Crunch Courier deliver?
We deliver a wide range of items, including documents, parcels, cheques, electronics, and other small packages suitable for sedan transportation. For details, visit our Rates page.
What is the largest package that can be delivered?
Our service is optimized for small to medium-sized packages that fit comfortably in a sedan. For specific details on size and weight limits, please refer to our Rates page.
Can I ship dangerous or illegal goods?
No, we strictly adhere to local, state, provincial, and federal laws. We do not transport illegal items, hazardous materials, firearms, live animals, or any other prohibited goods. We reserve the right to refuse service and contact authorities if necessary. Learn more on our homepage.

Delivery Tracking and Proof

Does your delivery service offer proof of delivery with a signature?
Yes, we can provide proof of delivery with a signature upon request. Additionally, we can also provide a photo as evidence of delivery if required.
Do you offer tracking services for deliveries?
Yes, we offer package tracking with live updates to keep you informed about the status of your shipment. However, our fast service often means you’ll receive your package before you need to check the tracking! For more details, visit our blog.
How can I ensure my package will be delivered?
We pride ourselves on providing honest and reliable service. We will confirm your order details and keep you updated on the delivery status. For customer testimonials, visit our blog.

Modifications and Cancellations

How can I cancel or modify my delivery?
To cancel or modify your delivery, please contact us via email at delivery@crunchcourier.ca. Kindly provide your invoice number along with the specific details of the changes you wish to make.

Technical Support

What should I do if I experience technical difficulties?
If you encounter any technical issues, please contact us by phone at 647-928-2583 or email at delivery@crunchcourier.ca for immediate assistance..

Insurance for Your Deliveries

Do you offer insurance for packages?
Yes, we offer basic insurance coverage of up to $200 for each package. This coverage is included in the price of your delivery. If the package is lost or damaged during transit, we will reimburse you up to $200.

Please note that coverage is limited to $200, and any claims exceeding this amount will not be eligible for reimbursement. For additional coverage, we recommend insuring your item through a third-party provider.

If you need to file a claim, please contact us with your delivery details and any supporting documents, and we’ll assist you through the process.
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