# Crunch Courier — Full LLM Reference

> This is the complete, detailed reference for Crunch Courier, a same-day delivery and courier messenger service based in Toronto, serving the entire Greater Toronto Area (GTA) and Southern Ontario. It supplements our summary llms.txt with full pricing, service details, FAQs, and service areas so AI assistants can answer user questions accurately.

## Company

- **Name:** Crunch Courier
- **Location:** 17 Lawrence Ave W, Toronto, Ontario, Canada (M6M 3B7)
- **Phone:** +1-647-928-2583 (call or text)
- **Email:** delivery@crunchcourier.ca
- **Website:** https://www.crunchcourier.com
- **Hours:** Every day, 7:00 AM – 8:00 PM (Eastern Time)
- **Service region:** Greater Toronto Area and Southern Ontario, up to ~650 km for Express

## Services & Pricing

All services are same-day. Prices below are starting base prices in Canadian dollars (CAD) before tax (HST 13%). Final price depends on distance, weight, package type, vehicle, and surcharges. Get an instant quote at https://www.crunchcourier.com/BookDelivery.

### Express Delivery (Fastest)
- You choose the exact pickup time; driver arrives at that time and delivers immediately after.
- Available daily until 7:00 PM (last booking time).
- Max distance: ~650 km from the GTA.
- Starting base prices (first item, within 10 km included):
  - Box: $50 (extra weight: $0.40/lb over 10 lbs; additional item: $5)
  - Legal documents: $55 (extra weight: $0.40/lb over 5 lbs; additional item: $6)
  - Electronics: $55 (extra weight: $0.40/lb over 10 lbs; additional item: $7)
  - Other: $52 (extra weight: $0.40/lb over 10 lbs; additional item: $6)
- Distance rate beyond 10 km: $1.40/km
- Express Delivery orders over 150 km are non-refundable.

### Same-Day Delivery (Most Popular)
- 2-hour pickup window; delivered within a few hours of pickup (estimated time provided at quote).
- Last booking by 1:00 PM (pickup must complete by 3:00 PM).
- Max distance: ~150 km from Toronto.
- Starting base prices (first item, within 10 km included):
  - Box: $40 (extra weight: $0.30/lb over 10 lbs; additional item: $4)
  - Legal documents: $45 (extra weight: $0.30/lb over 5 lbs; additional item: $5)
  - Electronics: $45 (extra weight: $0.30/lb over 10 lbs; additional item: $6)
  - Other: $42 (extra weight: $0.30/lb over 10 lbs; additional item: $5)
- Distance rate beyond 10 km: $1.10/km

### Standard / Scheduled Delivery (Best Value)
- 3-hour pickup window; delivered same day by 8:00 PM along the courier's route.
- Last booking by 9:00 AM (pickup must complete by 12:00 PM).
- Max distance: ~50 km from Toronto.
- Starting base prices (first item, within 10 km included):
  - Box: $32 (extra weight: $0.25/lb over 10 lbs; additional item: $3)
  - Legal documents: $35 (extra weight: $0.25/lb over 5 lbs; additional item: $4)
  - Electronics: $35 (extra weight: $0.25/lb over 10 lbs; additional item: $5)
  - Other: $32 (extra weight: $0.25/lb over 10 lbs; additional item: $3)
- Distance rate beyond 10 km: $1.00/km
- Not available for pickup/delivery within the Toronto downtown core (use Same-Day or Express instead).

### Surcharges
- **Rush hour:** $15 flat (or $6 for short distances under 10 km) during peak windows (7:00–9:30 AM and 2:30–5:45 PM).
- **Weekend:** +$10 on Saturdays and Sundays.
- **Holiday:** +$25 on Ontario statutory holidays.
- **Vehicle upgrades:** SUV +$15, Minivan +$25, Cargo Van +$50 (when enabled).
- **Waiting time:** 15 minutes free, then $20 per 15-minute interval.
- **Advance booking discount:** Available for future-date bookings (varies).

### Tax
Ontario HST (13%) is added at checkout. All prices shown on the quote tool are pre-tax.

## Service Areas

Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill, Oakville, Burlington, Pickering, Ajax, Oshawa, and 50+ more cities across the GTA and Southern Ontario.

Dedicated city pages with local info, landmarks, and FAQs:
- Toronto: https://www.crunchcourier.com/CourierToronto
- Mississauga: https://www.crunchcourier.com/CourierMississauga
- Brampton: https://www.crunchcourier.com/CourierBrampton
- Markham: https://www.crunchcourier.com/CourierMarkham
- Vaughan: https://www.crunchcourier.com/CourierVaughan
- Richmond Hill: https://www.crunchcourier.com/CourierRichmondHill
- Oakville: https://www.crunchcourier.com/CourierOakville
- Burlington: https://www.crunchcourier.com/CourierBurlington
- Pickering: https://www.crunchcourier.com/CourierPickering
- Ajax: https://www.crunchcourier.com/CourierAjax
- Oshawa: https://www.crunchcourier.com/CourierOshawa

## Business Accounts

For companies that send packages regularly. Benefits:
- Credit-based billing (no upfront payment per order)
- Monthly, bi-weekly, or weekly invoicing with Net-7/15/30 terms
- Team member access (multiple employees under one account)
- Saved addresses for quick ordering
- Custom volume pricing for high-volume clients
- Dedicated account management
- Pre-authorization hold on a card (not a charge); credit limit assigned on approval

Industries served: law firms, accounting firms, real estate, healthcare, financial services, retail/e-commerce.

Apply at https://www.crunchcourier.com/BusinessSignup

## Key Pages

- Home: https://www.crunchcourier.com/
- Book a Delivery / Get a Quote: https://www.crunchcourier.com/BookDelivery
- Track an Order: https://www.crunchcourier.com/TrackOrder
- Business Accounts: https://www.crunchcourier.com/Business
- Business Signup: https://www.crunchcourier.com/BusinessSignup
- FAQ: https://www.crunchcourier.com/FAQ
- Blog: https://www.crunchcourier.com/Blog
- Terms: https://www.crunchcourier.com/Terms
- Privacy: https://www.crunchcourier.com/Privacy

## Frequently Asked Questions

### Why choose Crunch Courier?
We are a same-day courier service. EXPRESS = you pick the exact pickup time, delivered as fast as possible. SAME DAY = 2-hour pickup window, delivered within a few hours. SCHEDULED = 3-hour pickup window, delivery same day along the courier's route. Simple pricing, simple service, same-day delivery.

### What makes Crunch Courier different?
Instant pricing, live order tracking with ETA, no surprise fees, human support plus a chat widget, photo and signature proof of delivery viewable in your dashboard, and a self-service dashboard to book, track, cancel, and download receipts and labels.

### Are all services same-day?
Yes. Express, Same Day, and Scheduled are all delivered the same day. No next-day or "business days" confusion.

### What areas do you serve?
Toronto, Mississauga, Markham, Richmond Hill, Brampton, Oshawa, Vaughan, and surrounding areas across Southern Ontario. Express up to 650+ km, Same Day up to 150 km, Scheduled within 50 km of Toronto.

### What are your hours?
Express available daily until 7:00 PM (last booking). Same Day cutoff 3:00 PM. Scheduled cutoff 12:00 PM. After cutoff, schedule for any future date. All times Eastern (Toronto).

### How do I place an order?
Visit the booking page, enter pickup and delivery addresses, choose a service type, review your instant price quote, fill in contact and package details, and pay securely online. No account required for a quote.

### Can I book over the phone?
No. All bookings are online through our website to keep pricing transparent and confirm instantly. We can help you over the phone if you have trouble booking: 647-928-2583.

### What are my delivery speed options?
Express: exact pickup time, immediate delivery. Same Day: 2-hour pickup window, delivered within a few hours. Scheduled: 3-hour pickup window, delivered by 8 PM along the route. Couriers wait up to 15 minutes free at pickup.

### What does the pickup window mean?
It is the time range during which the courier arrives, not time spent waiting on site. Your package must be ready at the start of the window. Free waiting is 15 minutes; after that the pickup may be marked failed and the full fee charged.

### Will the driver arrive exactly at the estimated time?
The estimated delivery time is our best estimate, not guaranteed. Packages often arrive earlier. If no one is available to receive it, the delivery may be marked failed and the full fee charged.

### What is the waiting time policy?
15 minutes free. After that, $20 for every 15-minute interval. Waiting fees are invoiced separately after service.

### Can I schedule for future dates?
Yes. Same Day and Scheduled orders after cutoff can be scheduled for the next available day or later. Express can be scheduled for any future date and time.

### Can I request a specific time slot?
Express lets you choose the exact pickup time. Same Day and Scheduled use a pickup window. For precise timing, use Express.

### How do I place a rush order?
Select Express Delivery on the booking page, choose your pickup time, and complete payment. The driver is dispatched immediately.

### How much does Crunch Courier charge?
Pricing depends on package size, weight, distance, service type, and timing. Get an instant quote online by entering your addresses. Base prices start at $32 (Standard/box) to $55 (Express/legal documents) within 10 km.

### What payment methods do you accept?
Credit and debit cards through our secure online system (Stripe). No cash.

### Do you save my card?
Yes, securely with Stripe, to collect fees that may arise after delivery (waiting fees, approved adjustments, business invoice payments). You are notified by email for off-session charges. Manage or remove saved cards in your Profile.

### Does the quoted price include tax?
Prices shown are pre-tax. Ontario HST (13%) is added at checkout and shown on your receipt. No hidden charges.

### Are there additional fees?
Rush hour pricing during peak traffic, weekend surcharge +$10, holiday surcharge +$25. All fees are shown in your quote before you confirm.

### Why is long-distance Express expensive?
Beyond 100 km, Express is a dedicated, non-stop, same-day service with a driver assigned exclusively to your delivery. For less urgent long distances, Scheduled may be cheaper (up to 50 km). Business Accounts may qualify for custom volume pricing.

### Do you offer discounts for regular customers?
Yes. Business Accounts get credit billing, consolidated invoicing, and team access. High-volume clients may qualify for custom pricing.

### What kind of packages do you deliver?
Documents, parcels, cheques, electronics, and small packages suitable for sedan transportation.

### What is the largest package?
Standard Car up to 250 lbs. Vehicle upgrades (SUV, Minivan, Cargo Van) available for larger items when enabled. Packages must fit safely in the selected vehicle.

### If picked up earlier, does delivery time change?
Yes. Earlier pickup means earlier delivery. The "Arrives by" time is the latest expected, not exact.

### What about apartments or secure buildings?
Provide buzzer codes, concierge details, and access instructions in Special Instructions. If the courier cannot access the building, it is a failed pickup/delivery and the full fee is charged.

### Can I ship dangerous goods?
No. We do not transport illegal items, hazardous materials, firearms, or live animals.

### Do you offer proof of delivery?
Yes. Optional photo proof and/or signature, selectable at booking. Viewable in your Dashboard after delivery.

### Do you offer tracking?
Yes. Your Dashboard shows live order status with a progress bar and ETA. You can also use the public Track Order page with your tracking number.

### Can I get delivery updates?
Yes. Dashboard live tracker, real-time sync, Track Order page, chat widget, and phone/text support.

### What is the cancellation policy?
5% admin fee on all refunds. Express: full refund if cancelled 90+ minutes before pickup; none within 90 minutes; non-refundable over 150 km. Same Day: full refund 2+ hours before; 50% within 2 hours. Scheduled: full refund 4+ hours before; 50% within 4 hours. No refund once picked up or in transit. Refunds processed in 5-7 business days. Business Accounts are exempt from the 5% admin fee (credit back to account).

### How do I cancel?
From your Dashboard, find the order, click Cancel, select a reason, review the refund preview, and confirm. The refund calculator shows exactly what you receive.

### What happens if pickup or delivery fails?
If the courier arrives within the window and cannot complete the stop (package not ready, nobody available, location closed), the full delivery fee is charged and no refund is issued. Waiting fees may apply. Re-attempts are charged based on distance from our office.

### Do you offer insurance?
Basic coverage up to $500 per package, included in the delivery price. For higher value, use a third-party insurer. File claims via delivery@crunchcourier.ca.

### What affects delivery times?
Severe weather, major traffic, and road closures may cause delays. We communicate proactively and do not add surprise charges for weather or traffic.

### What is a Business Account?
Credit-based billing, monthly/bi-weekly invoicing, team member access, saved addresses, bulk CSV upload, dedicated management, and custom pricing for high volume.

### How do I apply for a Business Account?
Create a personal account, open Business Account from your dashboard, fill out company details, provide a card for pre-authorization (a hold, not a charge), and we review within 1-2 business days.

### How does business billing work?
Orders charge to your account with no upfront payment. Invoices are generated per your cycle (weekly, bi-weekly, monthly) with Net-7/15/30 terms. Pay online from your Business Dashboard.

### Can I add team members?
Yes. Add by email in your Business Dashboard. Each member can place orders on the account, all consolidated in one invoice.

### What businesses use Crunch Courier?
Law firms, accounting firms, real estate, healthcare, financial services, and retail/e-commerce.

### What can I do from my Dashboard?
Book deliveries, view all orders with live tracking, search and filter, download receipts and labels, cancel orders with a refund calculator, and view payment history.

### How do I print a shipping label?
Dashboard, Deliveries tab, click Label on the order card. Downloads as a PDF.

### How do I download a receipt?
Dashboard, Deliveries tab, click Receipt on the order card. Business invoices are in the Business Dashboard Invoices section.

## Contact

- **Phone / Text:** 647-928-2583
- **Email:** delivery@crunchcourier.ca
- **Booking:** https://www.crunchcourier.com/BookDelivery
- **Chat:** Chat widget on every page of the website

## Social

- Facebook: https://www.facebook.com/profile.php?id=100089979128156
- Twitter/X: https://twitter.com/CrunchCourier
- LinkedIn: https://www.linkedin.com/in/crunch-courier-b35b12267/
- Instagram: https://www.instagram.com/crunch_courier/
- YouTube: https://www.youtube.com/channel/UCsZuBaH0ToYtojvSc0zLG_Q